Refunds & Returns

Just placed your order?

We’re so glad to have you here.

After placing your order, you will receive a confirmation email with your order details. These often land in spam, so please check your spam and junk folders if you do not receive it. If you cannot locate it, please email us at orders@etherealarchetype.com and we will resend it.

Looking to change your shipping information?

We aim to ship out all orders as quickly as possible, so for that reason, we are unable to update your shipping details once your order has been placed.

Wondering when you can expect your order?

We know you’re excited to receive your order - we’re just as excited.

Currently, orders placed before 2pm Monday through Friday are shipped out the same day. If your order is placed after 2pm, it will be shipped out the next business day. Once your item has shipped, you will receive an email with tracking information. Please follow the status of your package to ensure that you are aware of when it is being delivered.

Please note, you are responsible for the cost of shipping an order back out if it has been returned to us for an incomplete address or contact information, or not being picked up from the shipping carrier.

Additionally, ETHEREAL ARCHETYPE is not responsible for orders after they have shipped.

Looking to return your item(s)?

All items are final sale.

Looking to exchange your item(s)?

To be eligible for an exchange, your item(s) must meet all of the below conditions:

• You must submit an exchange request within 10 days of delivery
• Your item(s) must be in the same condition that you received it, unworn or unused
• Your item(s) must be in the original packaging in which you received it

If you meet the above conditions, you may initiate an exchange by emailing orders@etherealarchetype.com with your order number and shipping address used at checkout.

Once your exchange is received, provided it meets the above conditions, we will process an exchange within 1 week and send you an email confirmation.

Please note the following:

• Customers are responsible for exchange shipping fees
• Items sent back to us without first requesting an exchange will not be accepted
• ETHEREAL ARCHETYPE is not responsible for items after they have shipped

We love our international family.

If you placed an order to be delivered to an address outside of the United States, please note that you are responsible for applicable duties and fees. ETHEREAL ARCHETYPE does not cover these fees. Please

be sure to provide accurate contact information at checkout should customs need to contact you to arrange clearance. This will prevent shipping delays or having your order returned to us.

Please note, that you are responsible for the cost of shipping an order back out if it has been returned to us for an incomplete address or contact information, not clearing customs, or not being picked up from the shipping carrier.

Received a damaged or wrong item(s)?

If you receive your order and notice any damage, or defects, or were sent the wrong item, please email us immediately at orders@etherealarchetype.com so that we can make it right.

Placed an order with one of our stockists?

Thank you for your support.
Please note that orders placed with our partners are subject to different fulfillment policies - please check with them to confirm.

Have any other questions or concerns?

We’re always looking to provide you with the best possible product and experience, from start to finish, so if there is any feedback you’d like to share about your experience or reason for returning your item(s), we encourage you to reach out to us at deneef@a-typemagazine.net